Choosing Process Mining Vendor: Steps 6 – 7

Step 6: See the software in action

Similar to any other software, a pivotal stage in choosing the most fitting tool for your business is testing it or witnessing it in live action. Many vendors offer complimentary trials, affording you the opportunity to assess the software’s functionality and performance.

Throughout the trial duration, it’s vital to employ your genuine business scenarios to appraise the software’s proficiency in dissecting your data and spotting enhancement possibilities.

Should a trial period not be available, ensure the vendor can present a demonstration featuring your actual data. This approach provides you with a tangible view of how their tool aligns with your business.

During the testing phase, contemplate the software’s user-friendliness, the precision of outcomes, and the depth of insights offered. Scrutinize the software’s potential to craft tailor-made visualizations and analytics, along with its adeptness in managing intricate data structures.

Assessing the software’s integration capabilities is also imperative – can it seamlessly link with your data sources and accommodate your organization’s data volume and intricacies? Take into account the time required for integration setup and whether any bespoke development is necessary.

Now, we hear you asking: What about getting a proof of concept created?

Consider this analogy: why test-drive a car?

To experience its driving dynamics, correct?

Similarly, is it truly essential to embark on a 200km test drive when a spin around the block can provide a reasonable impression of its appearance and performance?

Proof of concepts often entail considerable costs, particularly in terms of internal resources. They can become an undue burden for buyers, especially when vendors can demonstrate during the sales phase (via demos, guided tours, and potentially a free trial) how their platform aligns with your company’s use cases.

In numerous instances, a proof of concept becomes redundant if the demo and sales phase has been thorough and tailored to your needs.

Step 7: Compare pricing and Total Cost of Ownership

The conclusive phase in selecting a process mining vendor involves contemplating the overall cost of ownership (TCO). This encompasses not just the initial software expense, but also the continuous outlays for maintenance, training, and support.

Assess the vendor’s customer support and training provisions, as these can significantly influence the TCO. Reflect on the availability of online training, documentation, and support channels, along with the promptness of the vendor’s support team.

Process mining vendors furnish an array of pricing structures, ranging from one-time licensing fees to subscription-based models. It’s imperative to scrutinize each vendor’s pricing framework and discern the one that aligns with your budget and requisites. Some vendors might offer distinct pricing tiers contingent upon user count, data sources, or features.

The pricing landscape is multifaceted, so meticulously consider each component individually and holistically:

Licensing Structure:
Does the vendor employ a one-time license fee approach, or do they follow a subscription-based model? Are the pricing tiers determined by factors like user count, data sources, or features?

Contract Duration:
What is the duration of the contract? Can you choose between a month-to-month subscription or a more extended commitment?

Tailored Pricing:
Does the vendor provide personalized pricing plans tailored to your precise needs and demands?

Supplementary Expenses:
Are there any extra charges involved, such as fees for training, support, or maintenance?


If we were to introduce just one more step, it would involve tapping into your intuition.

What impression do you get when interacting with a vendor? Do you sense their enthusiasm for their solution? Do they pose insightful questions about your specific use cases and invest time in understanding your business needs? Ultimately, the vendor you select will become an integral part of your business for (hopefully) a considerable time span—thus, their commitment matters.

Choosing the appropriate process mining vendor can indeed pose complexities and challenges. However, through defining needs, researching potential vendors, assessing their capabilities, testing software, and factoring in total cost of ownership, you can reach a well-informed decision that harmonizes with your business objectives.

Furthermore, it is equally crucial to account for the vendor’s proficiency, customer support, and approach to data strategy, security, and privacy, alongside their integration capabilities.

By adhering to these steps and adopting a comprehensive vendor selection approach, you can opt for a process mining tool that enhances efficiency and sheds light on your business processes.

Should you wish to delve deeper into process mining vendors, and perhaps explore whether QPR aligns with your needs, feel free to connect with us below.

Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.