Customer Case: ARB ARENDAL Aligns its Strategic Plan with its Operative Processes Using QPR Metrics and QPR ProcessDesigner

ARB ARENDAL is a Mexican company founded in 1997, formed by Mexican company ARENDAL and American company ARB. ARB ARENDAL specializes in constructing pipelines and related facilities, water and wastewater treatment plants, power plants, and compressor stations. It provides a wide range of engineering, construction, fabrication, maintenance, and replacement services to significant energy, petrochemical, refining, and mining companies, developers, utilities, public agencies, and other customers. ARB ARENDAL has 2,000 employees and is based in Monterrey, Mexico.

Strategy and quality management in the construction industry.

Methodology frameworks used:

  • Strategy management (Balanced Scorecard)
  • Quality management (ISO 9000)

 

QPR Products used:

  • QPR Metrics
  • QPR ProcessDesigner
After one year of usage and development of its QPR management suite, ARB ARENDAL has managed to align all work teams’ efforts, make better decisions thanks to the information available and identify the existing bottlenecks in each project in order to erase them accordingly.

The division of Operations, led by Jesús García Pons, was in the need of an integrated tool that would be focused on strategic planning and Balanced Scorecard and would meet the functionality requirements set by the Balanced Scorecard Collaborative (a Palladium Company) while allowing ARB ARENDAL to measure and follow the various indicators of his projects spread throughout a large geographic area.

“Our Management Team can now make better-informed decisions by accessing all information related to our construction sites when needed through QPR Metrics.”

Jesús García Pons, Operations Director, ARB ARENDAL

QPR Metrics: aligning the Strategic Plan

The system has been designed so that ARB ARENDAL has one scorecard per construction site, all of them running on QPR Metrics. On a regular basis and determined by the nature of each indicator, each project manager feeds the data remotely, and by using the web-browser QPR Portal, the management team is able to make better-informed decisions by having access to last-minute information when needed.

Quick implementation

The first step for ARB ARENDAL was to define the strategy based on the Balanced Scorecard methodology.

Perspectives, strategic targets, and indicators were defined to build the first scorecard. This was all based on one of the projects ARB ARENDAL was working on at that time, the Burgos Project. This allowed them to understand the potential of the Balanced Scorecard methodology and QPR Metrics.

In only 40 days ARB ARENDAL implemented the tool and configured each of the perspectives, strategic targets, and indicators, as well as alerts and responsibilities. After that, the management team and employees responsible for the different scorecards were trained.

This first model was then replicated and improved, to be used in other projects, and as the number of scorecards increased, it was decided to develop the corporate model which implied creating more hierarchies, advanced consolidating functions, personalized periods, three-generation graphs, and forecast calculations. The number of users had to be increased as well, using one of the benefits of QPR Metrics: scalability.

Additionally to this ARB ARENDAL implemented QPR ProcessDesigner, the process management tool provided by QPR, to its processes and certified ISO systems.

Using QPR ProcessDesigner ARB ARENDAL can streamline their operations to improve productivity, customer satisfaction, reduce costs and ensure compliance with regulatory requirements.

Quick implementation

The first step for ARB ARENDAL was to define the strategy based on the Balanced Scorecard methodology.

Perspectives, strategic targets, and indicators were defined to build the first scorecard. This was all based on one of the projects ARB ARENDAL was working on at that time, the Burgos Project. This allowed them to understand the potential of the Balanced Scorecard methodology and QPR Metrics.

In only 40 days ARB ARENDAL implemented the tool and configured each of the perspectives, strategic targets, and indicators, as well as alerts and responsibilities. After that, the management team and employees responsible for the different scorecards were trained.

This first model was then replicated and improved, to be used in other projects, and as the number of scorecards increased, it was decided to develop the corporate model which implied creating more hierarchies, advanced consolidating functions, personalized periods, three-generation graphs, and forecast calculations. The number of users had to be increased as well, using one of the benefits of QPR Metrics: scalability.

Additionally to this ARB ARENDAL implemented QPR ProcessDesigner, the process management tool provided by QPR, to its processes and certified ISO systems.

Using QPR ProcessDesigner ARB ARENDAL can streamline their operations to improve productivity, customer satisfaction, reduce costs and ensure compliance with regulatory requirements.

Aligned efforts towards common goals

After a year of usage and development of the system, ARB ARENDAL has managed to align all work teams’ efforts, make better decisions thanks to the information available and identify the existing bottlenecks in each project to erase them accordingly.

QPR Metrics allows ARB ARENDAL‘s employees to easily access all information and thus see everybody’s impact on results, leading to increased commitment and motivation.

QPR Software´s robust management tools

The fact that QPR is a certified tool by Balanced Scorecard Collaborative and possesses features like easy maintenance and quick implementation made it easy for ARB ARENDAL to choose QPR Software’s products, acquired through BIQ, a QPR partner in Mexico.

Another reason for ARB ARENDAL to choose QPR where the fast learning curve, since QPR Metrics is a very intuitive and easy-to-use software product, with scalability, and multi-user functionalities.

QPR Software is considered a leading strategic planning and process software producer, fulfilling functional and technical standards with all its products.

Future Actions: reaching strastrategic goals by linking metrics and processes

ARB ARENDAL has started using QPR ProcessDesigner recently and is integrating QPR ProcessDesigner with the company’s current scorecard in order to link its processes to indicators.

By linking QPR Metrics and QPR ProcessDesigner organizations can have a direct connection between actual performance metrics and business processes in order to monitor and improve progress towards reaching the strategic goals.

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