Customer Case: Korea’s Research Institute chose QPR Metrics for organizational process innovation

1997 established the Korea Research Institute for Vocational Education and Training (KRIVET), one of the major government-sponsored research institutes in Korea. KRIVET has about 150 staff, around 100 of which are fellow researchers with ph.D degrees.
KRIVET’s mission is to research technical and vocational education and training policies.
Given the importance of its mission, KRIVET decided to build Balanced Scorecard systems to streamline its strategic management process.

“QPR solution provides us not only the tools but also the experiences and thus, best practices of strategy management. Now most of the staffs are able to participate in the innovation process to attain the goal, with one picture of the institute and one-mindedness.”

Dr. Young Saeng Kim KRIVET Korea

KRIVET developed “KISPY (KRIVET Innovation Strategy Portal)” to raise awareness of innovation and its performance through the management of KPIs and collaboration. Even though fully launched only recently, it was highly expected that they could not only boost the strategy consciousness but must prepare more effectively for the various audits and evaluations from outside of the institute.

With the development of knowledge society, human resources development is becoming ever more important and the research scope of KRIVET has also expanded rapidly. And that was making change and expansion of its organization a common thing rather than an exception. These changes in the business environment led KRIVET to consider and finally decide to adopt Balanced Scorecard systems, to boost performance and innovation through a systematic management process. 

End-users voted for QPR

A project was embarked on to find direction and its implementation methodologies as well as to collect various alternative candidate KPIs. After intensive internal discussions and an external survey on the leading research centers to benchmark, KRIVET decided to go with QPR and its partner in Korea, ImpactLine Co., in June.

Major Governments and public institutes in Korea usually prefer to have uniform systems surrounding open systems like Unix for simpler system administration. That made them inevitably somewhat reluctant to introduce Windows-based systems. But the kind of performance management systems is usually initiated by the end-users rather than the IT shop, with major selection criteria being ease of use and flexibility.

QPR Metrics gave a 3D-based graphical interface and was very flexible in complying with various and sometimes changing needs of the end-users. Those features added to the low-cost hardware platforms made it possible to choose QPR Metrics. Also, given the limited resources and its plan to “start small and grow big”, they decided to start with the smallest system with MSDE as a database for example, while maintaining future scalability.

Focus on performance management

KRIVET was receiving audits and evaluations by two separate government agencies: one regarding the innovation process of R&D activities, and the other regarding financial and budgeting aspects.

Once the main project began, a decision about the scope of KPIs was needed and whether or not to have dual scorecards. This resulted in almost twice the number of Key Performance Indicators (KPI), each belonging to two distinct scorecard models.

QPR’s solution was very convenient in that KRIVET could choose whatever they wanted: one model with all those KPIs with one basket or two separate models for each purpose, each approach having its pro and con. What was important was to focus on the main purpose of their performance management, leaving all those implementation issues behind the implementers and solution software.

Design of the performance model took about two months with two scorecards: the BSC scorecard and the Innovation Performance scorecard. Using these two models KRIVET could monitor, communicate, and feedback regarding both strategic objectives and core projects continually, through its so-called “KISPY (KRIVET Innovation Strategy Portal)”.

Innovation Management Committee to establish KPIs

Major activities began with the formation of “IMC (Innovation Management Committee)” inside KRIVET to establish KPIs. The committee consisted of 7–9 members.

In the first quarter of its activities, emphasis was laid on gathering all the major management indexes, on which external consultants were later invited for in-depth study and recommendation.

In a few months the KPIs were finalized through a series of joint-executive meetings. During the whole project, the major portion of time was consumed on setting performance targets and ratios to be applied to each team and division. All the systems and models finally went live less than one year after the launch of the committee’s work.

Own sets of KPIs for Innovation and Management Performance

KRIVET’s balanced scorecard model consisted of two sets of KPIs: The innovation Model and the Management Performance model.

The Management Performance model was based on the general balanced scorecard theories and its methodologies. Mission, vision, and core values led to the core values of the organization, which helped them to set up four different perspectives and other measures such as Critical Success Factors and Key Performance Indicators. Strategy maps were drawn by the usual cause-and-effect principle. The model was covering missions and mid- to long-term development plans as well as strategy maps.

In formulating the strategies, KRIVET benchmarked 2 Research Centers, one in Korea and the other from abroad.

The Innovation model had 5 categories, 15 evaluation factors and 39 performance measures, 8 of which are for KRIVETlevel rather than each teams and division. Major stress was put on raising the performance and how they could institutionalize its performance models.

Although these two sets were managed separately, around 70 % of the KPIs overlapped. Part of the reason was that KRIVET tried to maintain its consistency in utilizing the two models, with only differences on which they focus on and mobilize its organizational resources during each seasons of the year.


KRISPY, a BSC-based Innovation management system, is bringing a new momentum in strategic management to KRIVET.

The project clearly raised strategy awareness among its members. Management could also focus on key indexes, much simplifying and much more effective managerial attention.

“With the new systems and its improvements to come, KRIVET is expected to leverage on the power of collaboration, innovation and strategic management.”

Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.