1997 established the Korea Research Institute for Vocational Education and Training (KRIVET), one of the major government-sponsored research institutes in Korea. KRIVET has about 150 staff, around 100 of which are fellow researchers with ph.D degrees.
KRIVET’s mission is to research technical and vocational education and training policies.
Given the importance of its mission, KRIVET decided to build Balanced Scorecard systems to streamline its strategic management process.
“QPR solution provides us not only the tools but also the experiences and thus, best practices of strategy management. Now most of the staffs are able to participate in the innovation process to attain the goal, with one picture of the institute and one-mindedness.”
Dr. Young Saeng Kim KRIVET Korea
KRIVET developed “KISPY (KRIVET Innovation Strategy Portal)” to raise awareness of innovation and its performance through the management of KPIs and collaboration. Even though fully launched only recently, it was highly expected that they could not only boost the strategy consciousness but must prepare more effectively for the various audits and evaluations from outside of the institute.
With the development of knowledge society, human resources development is becoming ever more important and the research scope of KRIVET has also expanded rapidly. And that was making change and expansion of its organization a common thing rather than an exception. These changes in the business environment led KRIVET to consider and finally decide to adopt Balanced Scorecard systems, to boost performance and innovation through a systematic management process.
End-users voted for QPR
A project was embarked on to find direction and its implementation methodologies as well as to collect various alternative candidate KPIs. After intensive internal discussions and an external survey on the leading research centers to benchmark, KRIVET decided to go with QPR and its partner in Korea, ImpactLine Co., in June.
Major Governments and public institutes in Korea usually prefer to have uniform systems surrounding open systems like Unix for simpler system administration. That made them inevitably somewhat reluctant to introduce Windows-based systems. But the kind of performance management systems is usually initiated by the end-users rather than the IT shop, with major selection criteria being ease of use and flexibility.
QPR Metrics gave a 3D-based graphical interface and was very flexible in complying with various and sometimes changing needs of the end-users. Those features added to the low-cost hardware platforms made it possible to choose QPR Metrics. Also, given the limited resources and its plan to “start small and grow big”, they decided to start with the smallest system with MSDE as a database for example, while maintaining future scalability.
Focus on performance management
KRIVET was receiving audits and evaluations by two separate government agencies: one regarding the innovation process of R&D activities, and the other regarding financial and budgeting aspects.
Once the main project began, a decision about the scope of KPIs was needed and whether or not to have dual scorecards. This resulted in almost twice the number of Key Performance Indicators (KPI), each belonging to two distinct scorecard models.
QPR’s solution was very convenient in that KRIVET could choose whatever they wanted: one model with all those KPIs with one basket or two separate models for each purpose, each approach having its pro and con. What was important was to focus on the main purpose of their performance management, leaving all those implementation issues behind the implementers and solution software.
Design of the performance model took about two months with two scorecards: the BSC scorecard and the Innovation Performance scorecard. Using these two models KRIVET could monitor, communicate, and feedback regarding both strategic objectives and core projects continually, through its so-called “KISPY (KRIVET Innovation Strategy Portal)”.
Innovation Management Committee to establish KPIs
Major activities began with the formation of “IMC (Innovation Management Committee)” inside KRIVET to establish KPIs. The committee consisted of 7–9 members.
In the first quarter of its activities, emphasis was laid on gathering all the major management indexes, on which external consultants were later invited for in-depth study and recommendation.
In a few months the KPIs were finalized through a series of joint-executive meetings. During the whole project, the major portion of time was consumed on setting performance targets and ratios to be applied to each team and division. All the systems and models finally went live less than one year after the launch of the committee’s work.
Own sets of KPIs for Innovation and Management Performance
KRIVET’s balanced scorecard model consisted of two sets of KPIs: The innovation Model and the Management Performance model.
The Management Performance model was based on the general balanced scorecard theories and its methodologies. Mission, vision, and core values led to the core values of the organization, which helped them to set up four different perspectives and other measures such as Critical Success Factors and Key Performance Indicators. Strategy maps were drawn by the usual cause-and-effect principle. The model was covering missions and mid- to long-term development plans as well as strategy maps.
In formulating the strategies, KRIVET benchmarked 2 Research Centers, one in Korea and the other from abroad.
The Innovation model had 5 categories, 15 evaluation factors and 39 performance measures, 8 of which are for KRIVETlevel rather than each teams and division. Major stress was put on raising the performance and how they could institutionalize its performance models.
Although these two sets were managed separately, around 70 % of the KPIs overlapped. Part of the reason was that KRIVET tried to maintain its consistency in utilizing the two models, with only differences on which they focus on and mobilize its organizational resources during each seasons of the year.
KRISPY, a BSC-based Innovation management system, is bringing a new momentum in strategic management to KRIVET.
The project clearly raised strategy awareness among its members. Management could also focus on key indexes, much simplifying and much more effective managerial attention.