Customer Case: Telindus Belgium Introduced QPR Metrics to Turn the Company into a Strategy-Focused Organization

Telindus is responsible for the Belgacom Group’s ICT activities. It is a market-leading ICT services company with a proven reputation in the delivery of business-enabling ICT solutions for public and private sector organizations and service providers. Telindus has activities in 15 countries mainly in Europe but also in Asia.

“The BSC has brought strategy onto every Telindus Belgium manager’s priority list”,
Luc Mertens, International Director. ICT & Processes.
The “Process Management” and “Balanced Scorecard Project” of Teknosa is selected as the best practice project by Sabancı Holding Business Excellence Committee (SABE) and got the highest points among 56 projects in 14 companies.
Telindus Belgium has chosen QPR Metrics to shift their focus from tactics and operations to strategy.

Telindus Belgium, one of the leading companies for communication and network products and services in Europe, faces continuously changing market conditions and competitive pressures.

For a company to thrive in such an environment, internal change (strategy, organization, and culture) and the inherent motivation of their knowledge workers, require constant management attention.

Balanced Scorecard offers each organization a powerful tool to focus on strategy and to communicate and review this strategy effectively throughout the organization. The strategy must become a principal concern of every Telindus Belgium employee. The BSC supports the creation of the correct atmosphere to facilitate strategic change.

Through the QPR Metrics and the strategy map, the Telindus Belgium management explains their strategy and creates and sustains strategic awareness amongst their team members.

More so, the map highlights the individual contribution to the strategy and reinforces the involvement of every single employee.

Every Telindus Belgium employee has view access to the Scorecard. Several departments introduced the scorecard to track performance and improve adherence to the strategy.

Understanding one’s role and objectives strengthens commitment

Telindus Belgium employees understand the strategy now better than before. Once their role and its impact on the company objectives have been explained their commitment to change increases considerably.

A scorecard improves the consistency of the communication effort within a company. The indicators reveal the importance of certain objectives. The strategy map provides a clear view on the cause and effect and the cohesion of the different elements.

The Telindus Belgium management benefits also considerably in their communication to the Board and the employees.

Not only strategy execution…

QPR Metrics supports strategy execution but Telindus Belgium does not limit the use of the scorecard to strategic purposes.

A scorecard may serve as operational means as well to monitor performance and to coach employees via early warning indicators. Certain account teams within Telindus Belgium manage their performance with the scorecard tool.

The integration between ISO 9001– 2000 and the scorecard emphasizes the constant drive for better quality. 

Clear evidence shows that the scorecard(s) promote better cooperation between departments. Employees consider strategy, business planning, and budget more as an entity than as the loosely coupled activities they were perceived before.

Collaboration possibilities – key factors for choosing QPR

Telindus Belgium has chosen QPR Metrics after a careful analysis of their requirements and a thorough demonstration of the functionalities of QPR Metrics.

Furthermore, the Telindus Belgium management regards the collaborative portion of QPR i.e. the creation of actions and the follow-up of them as a key feature in the QPR Metrics product.

Telindus Belgium developed a scorecard with a BSC product from a BI vendor. They decided to switch products in favor of the QPR Metrics application after a thorough demonstration of its capabilities.

Telindus Belgium was impressed by the ease of use of the application.

Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.