Process mining utilizes data traces left by employees or software robots interacting with IT systems (like SAP, Salesforce, or Oracle). By extracting and visualizing this data, it provides a real-life overview of your company’s processes, enhancing insights from event logs.2
The case ID consists of characters identifying unique cases in the system, like sales or purchase order numbers.
Event type indicates the specific process step, such as creating a purchase order.
A timestamp signifies the exact time when each process step is accomplished.
Using this data, process mining tools generate business process flowcharts, pinpoint root causes, highlight automation possibilities, and more. Software like QPR ProcessAnalyzer retrieves this data from your systems via built-in connectors.