These applications showcase typical uses of process mining. However, the technology is incredibly versatile; it can analyze and enhance any process supported by systems generating event logs, even if the process isn’t directly system-supported.
Process mining can be used to analyze:
Business Process Management Systems (BPMS):
Process mining scrutinizes BPMS-managed processes like purchase order approval and customer service request handling.
Enterprise Resource Planning (ERP) Systems:
Processes aided by an ERP system, like order-to-cash or procure-to-pay, are analyzed.
Supply Chain Management Systems:
Processes within supply chain management, such as production planning or logistics, are examined.
Customer Relationship Management (CRM) Systems:
Processes related to managing customer relationships, like lead generation or complaint handling, are assessed.
Public Service Management Systems:
Process mining analyzes public service management processes, including welfare benefits and disaster response.
Healthcare Management Systems:
Process mining examines healthcare management processes, like patient admission and diagnostic testing.
IT Service Management Systems:
Process mining evaluates IT service management processes, such as incident or problem management.
Human Resources Management Systems:
Process mining examines human resources management processes, including recruitment and performance evaluation.