Each business defines processes uniquely, yet fundamental ones like P2P, O2C, and Service Management are universal. Process mining enhances supporting processes significantly, such as Accounts Payable, Accounts Receivable, Order Management, and Incident Management, among others.
Process mining enables you to:
The Purchase-to-Pay (PtP) process, also called procure-to-pay or req-to-check, encompasses requisitioning, purchasing, confirming, receiving, paying for, and accounting for goods and services. Due to its complexity, high transaction volume, and numerous approval stages, errors often occur in each step. Process mining targets PtP to enhance visibility across the entire process, pinpointing issues like bottlenecks, non-compliance, and Maverick Buying, uncovering root causes for efficient improvements.
Accounts payable processes are universal yet challenging, with invoices often taking convoluted routes. Process mining offers clarity, revealing overdue payments’ causes, misplaced invoices, and delays. This transparency reduces outstanding receivables, minimizes manual corrections, enhances cash flow, and boosts accountability to partners.
Without effective accounts receivable (A/R) processes, a business risks depleting its capital due to payment inefficiencies. While the process seems simple – create, send, and pay an invoice – discrepancies can occur. Agreements change, billing data errors arise, or pricing adjustments are missed, leading to inefficiencies.
Process mining acts as a safeguard, pinpointing issues in A/R processes. It delves deep, revealing incorrect invoices or clients causing delays, highlighting inefficiencies and suggesting changes for enhanced cash flow. Automation or altered invoicing paths, identified through process mining, can dramatically boost performance.
The Order-to-Cash (OtC) process spans customer orders through warehousing, delivery, invoicing, and account management, pivotal in enterprise systems. Though it seems simple, OtC often involves variations and high volumes, leading to inefficiencies affecting efficiency and customer satisfaction.
Process mining provides continuous, automatic visualization of OtC, revealing root causes of delays, rework, and order changes. It identifies bottlenecks, compliance issues, and offers ready-made analyses, enabling efficient, monitored, and streamlined end-to-end processes.
Order management often faces issues like stockouts and delays due to flawed processes. While speed is essential, companies sometimes overlook the holistic view. To be fast, understanding the entire process is crucial to prevent errors piling up.
Beyond quick delivery, customer expectations include accurate information and order status checks. Process mining offers a comprehensive view, allowing pinpointing inefficiencies, data-driven delivery estimates, and emphasizing accuracy over speed when needed, meeting and exceeding client expectations effectively.
From initiating service management to resolving customer cases, every event is recorded. Process mining offers unbiased, fact-based analysis of these processes. QPR ProcessAnalyzer transforms data into actionable insights, simplifying SLA breach detection and company-wide service request monitoring.
An incident in IT refers to an unplanned service interruption, aiming to be restored swiftly to minimize business impact. Incident management involves multiple teams, making it complex. Process mining synchronizes incident response data, analyzing similarities and differences across the organization. It ensures conformance checks, evaluates incidents, and enables continuous improvement by comparing event data over time and locations.