Process mining processes

Each business defines processes uniquely, yet fundamental ones like P2P, O2C, and Service Management are universal. Process mining enhances supporting processes significantly, such as Accounts Payable, Accounts Receivable, Order Management, and Incident Management, among others.

Process mining enables you to:

The Purchase-to-Pay (PtP) process, also called procure-to-pay or req-to-check, encompasses requisitioning, purchasing, confirming, receiving, paying for, and accounting for goods and services. Due to its complexity, high transaction volume, and numerous approval stages, errors often occur in each step. Process mining targets PtP to enhance visibility across the entire process, pinpointing issues like bottlenecks, non-compliance, and Maverick Buying, uncovering root causes for efficient improvements.

Accounts payable processes are universal yet challenging, with invoices often taking convoluted routes. Process mining offers clarity, revealing overdue payments’ causes, misplaced invoices, and delays. This transparency reduces outstanding receivables, minimizes manual corrections, enhances cash flow, and boosts accountability to partners.

Without effective accounts receivable (A/R) processes, a business risks depleting its capital due to payment inefficiencies. While the process seems simple – create, send, and pay an invoice – discrepancies can occur. Agreements change, billing data errors arise, or pricing adjustments are missed, leading to inefficiencies.

Process mining acts as a safeguard, pinpointing issues in A/R processes. It delves deep, revealing incorrect invoices or clients causing delays, highlighting inefficiencies and suggesting changes for enhanced cash flow. Automation or altered invoicing paths, identified through process mining, can dramatically boost performance.

The Order-to-Cash (OtC) process spans customer orders through warehousing, delivery, invoicing, and account management, pivotal in enterprise systems. Though it seems simple, OtC often involves variations and high volumes, leading to inefficiencies affecting efficiency and customer satisfaction.

Process mining provides continuous, automatic visualization of OtC, revealing root causes of delays, rework, and order changes. It identifies bottlenecks, compliance issues, and offers ready-made analyses, enabling efficient, monitored, and streamlined end-to-end processes.

Order management often faces issues like stockouts and delays due to flawed processes. While speed is essential, companies sometimes overlook the holistic view. To be fast, understanding the entire process is crucial to prevent errors piling up.

Beyond quick delivery, customer expectations include accurate information and order status checks. Process mining offers a comprehensive view, allowing pinpointing inefficiencies, data-driven delivery estimates, and emphasizing accuracy over speed when needed, meeting and exceeding client expectations effectively.

From initiating service management to resolving customer cases, every event is recorded. Process mining offers unbiased, fact-based analysis of these processes. QPR ProcessAnalyzer transforms data into actionable insights, simplifying SLA breach detection and company-wide service request monitoring.

An incident in IT refers to an unplanned service interruption, aiming to be restored swiftly to minimize business impact. Incident management involves multiple teams, making it complex. Process mining synchronizes incident response data, analyzing similarities and differences across the organization. It ensures conformance checks, evaluates incidents, and enables continuous improvement by comparing event data over time and locations.

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.