SRO Solutions and Knowledge Management

SRO Solutions specializes in delivering top-notch asset management solutions across three key sectors: Marine Transportation, Offshore Oil & Gas, and Manufacturing & Production. Their portfolio encompasses software, consulting, support, training, bespoke development, and features two distinctive solutions for Maximo: SDR and SDU.

Recognizing the importance of effective customer support with their diverse range of products and services, SRO identified the need for a Knowledge Management tool. After careful consideration, they chose KPS for its seamless migration of legacy information and its ability to search across various sources and formats, ensuring efficient customer assistance.

What are the Benefits?

For SRO Solutions the benefits were considerable. Once installed the Universal Knowledge solution provided:

  • Legacy information migration
  • Tools to search multiple sources and formats of information
  • Customers self service while deflecting calls away from their support team

Bill Wallace, the Technical Manager at SRO, expressed keen interest in the continued expansion of Knowledge Management, stating:

“Universal Knowledge provides us with an easy to use content creation tool, in addition to us being able to incorporate existing forms of knowledge”

Tony Lackey, Director at SRO Solutions, sought a KM solution to meet SRO’s needs while minimizing resource impact. He remarked:

“KPS were incredibly flexible in their approach to the project, providing us with bespoke training and excellent levels of support whilst we rolled out the Knowledge Base”

What Does Adding Knowledge Management to my Business Process Involve?

KPS installed and trained staff on the solution in just 5 days. This covered a re-branded user interface, content migration, and custom style sheets for proper internal article presentation. End-users and admin staff received tailored training and user guides. Discover more about implementing Knowledge Management.

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

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Ensure compliance and that handovers are done correctly and with the right information.

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You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

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CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

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CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

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Let your project manager focus on management rather than administration and distribution of the information.

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