Case Study: CANEA ONE boost business for Andreas Stihl Norden

Management has to take a long-term approach to business planning and strategies on a united front to ensure sustainable growth. Andreas Stihl Norden AB had been using key performance indicators and Balanced Scorecard in its management of the company for many years when they saw the need for an IT support system that would improve processes within and between the Nordic countries. The system it chose was CANEA ONE and its implementation has led to a new monitoring model and clarity of strategy and management right across the Nordic region.

Andreas Stihl Norden AB and consultants from CANEA have collaboratively produced and defined strategies to ensure growth in the coming years. A systematic strategy planning process was established in conjunction with the development of the strategies. A common, user-friendly IT support system was needed to facilitate the implementation and follow-up of the strategies. 

– We had lengthy discussions on how we could put our strategies into action. Since we have operations in Sweden, Norway, Denmark and Finland, we needed a shared process of reviewing targets and key performance indicators with providing a clear link between the strategy and the day-to-day operations. The strategy module in CANEA ONE seemed to match what we were looking for, so we contacted CANEA. “Since the IT support system could be tailored to suit our needs, we decided to implement it,” explains Kjell Svensson, CEO of Andreas Stihl Norden.

“All sales managers enter their monthly reports directly into CANEA ONE, which has made the process far more efficient. This means that all presentations are prepared, and we can work actively at our monthly meetings and focus on priorities and improvement processes.”

CANEA ONE brings structure and clarity. Stihl Norden has been working with CANEA ONE for just over a year and is starting to see noticeable results. It has given them a go support for working with strategies and targets in the Nordic organization in a methodical and structured way, which has led to enhanced business value. The greatest gain is the structure of the system, which makes it easy for them to monitor, keep track of and act upon their KPIs.

– We’re focused on the right things now. In the past, we have found it simple to work with things that are going well, but thanks to the system’s versatile, state-of-the-art interface, it is easier to see areas where things are not running as smoothly. Performance dashboards with green, amber and red indicators provide clear status reports, helping us to react more quickly and initiate improvements in these areas.

Enhanced efficiency with monthly reports:
Thanks to CANEA ONE’s reporting and analytical capabilities, all reports across the Nordic Region are now easily managed in a common way. This has resulted in not only an easier and more efficient way of entering the data but also more relevant and unified reports.

– Before CANEA ONE was implemented, everyone was reporting in slightly different ways. Now, however, all sales managers enter their monthly reports directly into the system, which has made the process far more efficient. This means that all presentations are prepared, and we can work actively at our monthly meetings and focus on priorities. Everyone who uses the system today says that things have become more organized and structured.

Major advantage with a full-service provider like CANEA:
After a year of implementing and learning how to use the IT support system, Stihl Norden has a good grasp of CANEA ONE’s features and benefits. The company will now be focusing strongly on weighting all targets and KPIs in the system.
– We have been wise not to rush. We have created good working practices and an understanding of targets and KPIs. When we start the weighting, we’ll get a more accurate measure of the figures, and we have a good tool to support strategy planning, management, implementation and monitoring.

“Working together with CANEA has also been tremendously advantageous. We have really appreciated their expertise in numerous areas and their ability to deliver an end-to-end solution that includes consultancy services and IT support,” says Kjell in closing.
About STIHL
STIHL develops and manufactures tools for the gardening, forestry and landscaping maintenance sectors. Andreas Stihl AG developed his first chainsaw in 1926. Today, the STIHL Group has subsidiaries in some 140 countries and more than 14,000 employees, with manufacturing facilities in Germany, Austria, Switzerland, Brazil, the USA and elsewhere. Its Nordic head office is located in Stenkullen outside of Gothenburg, Sweden. STIHL products are sold exclusively through servicing dealers and the company has over 400 specialist stores in Sweden.

 CANEA ONE

The system with integrated management of strategies, projects, processes, cases and documents. CANEA ONE links the strategy together with day-to-day operations. A modular system in which each piece is created to provide the right support for your business. Quite simply effective business management.

FEATURES
• Easy to use interface and mobile app
• Flexible configuration
• Fully integrated with intranet and other systems
• Developed with latest web technologies
• Easy implementation
• Satisfied customers within all branches of industries
• Meet the standard ISO 9001:2015

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.