The KPS knowledge base software provides a knowledge collaboration platform for sharing information in the workplace. A self-service database empowers the end-users to convey an unparalleled customer experience across a range of channels.

Contact Centre Solutions

Empower your contact centre agents with an intuitive customer service knowledge management system that is sure to enhance customer satisfaction and improve agent productivity.

Employee Knowledge Sharing

Boost business efficiency through collaborative knowledge sharing. A knowledge-sharing platform promotes internal knowledge sharing with team members, by creating an easy way of distributing, sharing and searching information across multiple departments or business divisions.

Service Help Desk

Maximise the potential of your service desk or ITSM tool and integrate them with KPS’ service desk knowledge management system, to transform your support staff into seasoned experts. Integrating your help desk tool with Universal Knowledge guarantees reduced ticket escalations and a boost in customer satisfaction.

Web Self Service Software Solution

Save time and resources by creating a seamless interface between our web self-service knowledge management system and your company website or service desk self-service tool to improve your 24/7 customer experience.

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KPS Knowledge Management Solution

KPS knowledge management systems comprise of a standalone or integrated software solution to facilitate indexing, search and retrieval of information from across many sources. The knowledge base management software enables users to work more efficiently when providing help and support or simply looking for knowledge to complete their daily tasks, by providing a platform for sharing knowledge with team members.

Knowledge management tools should also provide high levels of insight. This Knowledge Management System provides robust reporting functionality which allows you to identify your knowledge strengths and weaknesses, allowing for complete knowledge base management through control of your content and an understanding of your enterprise knowledge management needs. The knowledge base content can be authored directly with our in-built create and edit tool allowing effortless refinement or content creation.

Our knowledge management system also enables you to push out your most recent news bulletins or required readings to both internal and external audiences, ensuring that everyone remains on the same page and knowledge is shared effectively within your organisation or with the relevant customers.

Knowledge base software from KPS provides more than 70 customers worldwide with knowledge base solutions. Knowledge management system examples include deployments in the enterprise through collaborative knowledge sharing,  customer service and web self service, delivering productivity and efficiency gains to ensure significant ROI.

KPS knowledge management solutions are built on a tried and tested platform, deployed across many industries and applications. Together with our core software, KPS offers implementation support from scoping, planning and deployment to training.

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  • Can be used Standalone or Integrated.
  • Powered by Natural Language Search & Contextual Search Technology.
  • Self-Learning System: More usage equals stronger capability.
  • Easily Search, Share and Capture Knowledge to improve management of your Information Estate.
  • Comprehensive analytics provide insight on how to further improve your organisation’s knowledge across the board.

RQTech is a proud deployment partner of Knowledge Powered Solutions

Knowledge Powered Solutions (KPS) offers Knowledge Management Solutions which empower employees and improves customer service for organisations across the globe.

KPS Knowledge Management Software is being used as a core tool in many areas including internal employee sharing, Contact Centres, Service Desks, Web Self Service and Shared Service Centres. Our Knowledge Management System will increase productivity, reduce operational costs, improve customer service and empower organisations to truly leverage their corporate knowledge.

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.