Technical Support

  1. Installation of Network Equipment
  2. Configuring of Servers
  3. Firewalls, Exchange, SQL, Intranet, Active Directory
  4. Desktop Support
  5. User Assistance, Virus Removal, Helpdesk, Network issues, Inventory
  6. Ad-Hoc Support or Monthly Contracts

Our team of experienced technicians and IT system engineers can ensure that you have the best technical support when your business needs it.

We have provided our clients with technical and IT support services for several years. Our experience has taught us to deal with any IT matter quickly and efficiently, on-site with no fuss. In result we can get you back up and running smoothly, so you can focus on running your business effectively.

We also offer additional support services to your IT department, in case of an influx of pressure on your team. Many small businesses don’t have the need to invest in a full-time IT manager, we can begin to help you by providing the kind of professional IT support a growing business needs.

Out-Sourced Solutions

In a digital world, the Information Technology within a business can have a great impact on future growth and success. When effectively managed, IT can position companies as industry leaders, build strong relationships and offer a competitive edge in the marketplace. 

We offer a wide range of consultative software and hardware solutions to meet companies’ Out-Sourced IT needs, which include:
  • Software installation and upgrades
  • Hardware installations and upgrades
  • Network installation and support
  • Server maintenance and support
  • Desktop maintenance and support
  • On-site technical support
  • Remote troubleshooting support
  • Preventative maintenance programs
  • Virus protection and remediation
  • Data backup and recovery strategies
  • Internet connectivity and security
  • Complete network administration
  • Network cabling
  • Additional services also available
When companies partner with RQTech, they can say with confidence:
  • Our IT system does work
  • Our IT system does fit our business
  • Our IT system does help our people perform their jobs more effectively

Microsoft Licensing Planning

by a certified Microsoft Licensing Officer

Disaster Recovery Planning (Backups Onsite or Off-site)

One of the most important roles undertaken by a Systems Administrator is that of backup and recovery of backed-up information. Another important task is their ability to recover from a disaster. Another major factor in maintaining the availability of the system is disaster recovery planning. We cannot prevent disasters from happening and we cannot control the type of disaster. It is possible to take steps to minimise the risk by putting the necessary plans and tools in place. However, disaster recovery is only as good as the last backup, backups are the only way that you can protect your data – you must backup regularly.

RQTech can help you in getting the DRP that your business needs.

Budget Planning 

RQTech will assist your representative who is involved in budget planning to ensure that your future expenses are realistic and achievable.

Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.