Choosing Process Mining Vendor: Steps 1 – 3

Step 1: Define your company’s needs and use cases

Choosing the right process mining vendor starts with understanding your needs, as with any software selection. Process mining improves diverse processes, from supply chains to customer service. Yet, vendors may specialize in certain industries.

By pinpointing your needs, you can narrow down vendors with the right features. This prevents overspending on extras or missing essentials. Note that you needn’t foresee all future cases upfront; it’s okay to start with one main use case and expand later as your business adjusts.

When exploring vendors, remember your specific processes. Some handle multiple processes, supported by their licensing. Others focus on just one. Also, look into features like data integration, process visualization, and analysis capabilities.

Data integration
Connecting the tool to where your data comes from. Check if it can handle different sources like ERPs, CRMs, and spreadsheets. Some vendors provide ready links, while others need custom setups.

Process visualization
Making visual pictures of your business processes. This helps find problems in your work. Think about how detailed you want these pictures to be.

Analysis
Studying your data to find patterns and trends. Consider the kinds of studies you need, like finding trends or reasons for problems.

You should also think about how much you want to change the tool. Some let you make your own charts and analyses, while others are more fixed.

Step 2: Start your research

Once you’ve established your requirements, you can commence your exploration of potential vendors. Seek out vendors who possess industry-specific experience and a proven track record of successful project implementations.

Evaluate vendor assessments available on platforms like G2 or Capterra, including ratings and customer feedback, to assess their dependability and quality of customer assistance. Additionally, analyze the vendor’s pricing structure to determine its compatibility with your budget.

Equally important is the vendor’s proficiency and familiarity with process mining. Some vendors might specialize in areas like compliance, quality management, or RPA, whereas others maintain a more generalized approach. Ultimately, endeavor to ascertain whether the vendor’s expertise aligns effectively with your business goals.

Consider the vendor’s customer support as another pivotal factor. Opt for vendors that provide comprehensive documentation, educational resources, and responsive channels for support. Gauge your specific support requirements, whether they involve phone assistance, email correspondence, or chat-based support.

Step 3: Define your company’s data strategy

An often underestimated aspect in the quest for a process mining vendor is the correlation between a company’s data strategy and its operational or process strategy.

Frequently, a company’s data division devises a strategy covering data collection, storage, and utilization methods. Unfortunately, this strategy isn’t always communicated effectively or regularly to the process team, especially during the phase of making choices about software such as process mining tools.

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.