Operations Design Translates Your Strategy into Actions

What is Operations Design?

Operations design is about structuring a company’s systems and resources for efficient goods or services production. It focuses on finding optimal methods to meet customer demand effectively.

Business models, crafted through business design, condense key business aspects into a concise, easily understandable format. They facilitate external analysis, providing answers to “what” and “why” at a conceptual level.

Business models embody abstract concepts, open to diverse interpretations. Similar models prompt competition through operational design and quality. Internal analysis reveals strengths, weaknesses, aligning operations with desired models. This provides a deep insight into a company’s capabilities, operations, and business strategy execution.

Figure 1: Business design and operations design as part of the strategy process
A broad perspective isn’t sufficient. To be practical, we must pinpoint tangible entities for deployment and management in our operations.


Individuals, their skills, reporting structures, business divisions, functions, and tangible assets such as offices, plants, and warehouses.


Collaborative methods, tools, and teamwork strategies are employed to accomplish predetermined business goals.


Product technologies, manufacturing technologies, and information and communication technologies, encompassing computers, communication devices, and software, aid the organization and its processes.

Operating models, comprised of various elements, underpin every business model. Incremental improvements focus on refining these components.
Figure 2: Example of a business model - Recreational facilities management business
Operations Design Phase I - Business Outcomes

In the initial stage of operations design, specific business goals are pinpointed based on the internal analysis of the existing operating model’s strengths and weaknesses. These goals are quantified, measured, and set as Key Performance Indicator (KPI) targets for a future date. For instance: Expand private sector contacts to 2500 by December 2018.

Operations Design Phase II - Business Capabilities

In the second phase of operations design, it’s crucial to pinpoint the features or capabilities within the operating model that require enhancement to attain the desired business results.

A business capability, essentially a planning element, integrates the necessary components of the operating model for a targeted improvement area. It serves as a scope for development programs or projects. A strategic approach involves examining the company’s interactions with its external environment or value system to identify these capabilities.

Considering constraints in resources and focus, management usually selects a few business capabilities at a time, putting other operational enhancements on hold.

Figure 3: Example of a value system - recreational facilities business

As-is vs. To-be Operating Models

Operating models and business capabilities are categorized based on their status and timeframe. The first set represents the current state or existing business operations, depicting day-to-day functioning overseen by operational management. A clear representation of this state, along with operative Key Performance Indicators (KPIs) and process mining, is vital. This current state serves as the foundation for financial planning, including running costs, as it involves real-world elements like personnel, facilities, and technology.

The second set outlines future or prospective operating models, forming the basis for investment planning in operational enhancements. For instance, through internal analysis, management might identify areas such as online service marketing, customer relationship management, and resource management for focus. These become specific business capabilities for operational development until desired outcomes are achieved.

In Figure 4, service marketing and communications are broken down into elements requiring change or improvement, setting the scope for a development program. Similar breakdowns apply to the other two capabilities. These programs form the company’s operational development portfolio. Operations design now concentrates on optimizing each capability, managing their synergies and interdependencies using relevant enterprise architecture methods and tools.

Figure 4: Example of capability breakdown – Service marketing and communications

The pending tasks involve organizing and implementing capability development programs, which include:

  • Organizing, staffing, and resource allocation
  • Setting objectives for individuals
  • Monitoring execution
  • Implementing corrective actions

These areas fall within the domain of program and performance management.

Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.