Case Study: Air Liquide streamlines its Nordic operations using CANEA ONE

Air Liquide needed to improve its control and coordination in the Nordic region by creating an integrated, user-friendly management system. Regulatory requirements in connection with demands for flexibility and ease of use meant the choice fell on CANEA ONE. Thanks to the implementation, all employees can now work in a common – and more effective – way. At the same time, it is now easier to get an overview of the entire operation and the quality of information has been improved.

A few years ago Air Liquide decided to introduce a new management system for all its companies in the Nordic region. Sweden, along with sister companies in Denmark, Finland and Norway, is part of a joint Nordic organisation which requires control, coordination and monitoring at various levels. As all the companies previously worked and reported in different systems, the consequence was unnecessary administration, including when reports needed to be compiled. Nor was Air Liquide able to make changes to its own systems, and it was difficult to get an overview of all activities. At the same time, the business was subject to ISO standards for 9001, 14001 and 13485, including requirements for document management, process approach and procedures.

A decisive factor in the selection of a new system supplier was therefore the ability to validate the system and ensure the fulfilment of the regulatory requirements of Good Manufacturing Practice (GMP) and Good Distribution Practice (GDP). As GMP involves specific requirements for deviation management (e.g. errors that arise during production), the IT support also needed to be able to handle flows in accordance with the Corrective and Preventive Action (CAPA) system. In light of these stringent regulatory requirements without sacrificing flexibility and user-friendliness, Air Liquide ultimately chose CANEA ONE.

“

I highly recommend CANEA ONE to other organisations within Life Science in need of e-signatures, read receipts and traceability. The system is flexible when necessary and robust when necessary

CANEA’s knowledge valuable CANEA had a clear picture of Air Liquide’s needs right from the start and once the decision was taken to implement CANEA ONE, a project plan was set up. A large number of documents were to be migrated during the introduction and several case processes were to be configured and deployed.

– CANEA’s expertise and ability to provide guidance during the preparation of the structure of the system is something we have not experienced with previous suppliers. We have previously asked to make changes to the system, but the suppliers did not give us any warning or information about how the changes could affect other parts of the system. CANEA’s knowledge and experience of the configuration has therefore been incredibly valuable, says Maud Tallroth, Nordic Quality Manager at Air Liquide.

User-friendliness in focus Air Liquide has now digitised nine different processes, including complaints, incidents and audits. All cases in the Nordic region have now been brought together in one system, which provides a good overview. Air Liquide has chosen to base the system on user roles, which means that employees only have access to what is relevant and desirable for each person within each country. This has created orderliness and increased the availability of relevant information.

Another major advantage provided by CANEA ONE is the simplicity of obtaining statistics from the system. Previously reports were created manually, and several employees of the organisation were dependent on others to obtain information. Now more people in the organisation are able to access monthly reports and statistics directly from the system on their own, which has led to improved quality of information. As the system is flexible and can be changed without programming, Air Liquide can now also manage and modify their system themselves and they welcome the simplicity of managing requests for changes to the system’s case flows.

– I highly recommend CANEA ONE to other organisations within Life Science in need of e-signatures, read receipts and traceability. The system is flexible when necessary and robust when needed, concludes Maud Tallroth.

About Air Liquide

Air Liquide is the world’s leading supplier of gases, technologies and services for industry and healthcare. The business is represented in 80 countries, has approximately 67,000 employees and over 3 million customers and patients. Oxygen, nitrogen and hydrogen are small molecules that are essential for life, matter and energy. These gases constitute the cornerstones of Air Liquide’s scientific work and have formed the core of the group’s operations since it was founded in 1902.

CANEA ONE

The system with integrated management of strategies, projects, processes, cases and documents. CANEA ONE links the strategy together with day-to-day operations. A modular system in which each piece is created to provide the right support for your business. Quite simply effective business management.

FEATURES 

• Easy to use interface and mobile app
• Flexible configuration
• Fully integrated with intranet and other systems
• Developed with latest web technologies
• Easy implementation
• Satisfied customers within all branches of industries
• Meet the standard ISO 9001:2015

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

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Search and find information quickly based on what you need, not where it is stored.

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Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

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Let your project manager focus on management rather than administration and distribution of the information.

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Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.