Case Study: CANEA ONE helps MTR stand out with maximum quality.

With 3,000 employees, MTR needed a system to coordinate and control the joint working methods and to share information in a simple and smart way. Since using CANEA ONE and the modules Document, Workflow and Project, MTR has saved timed as well as improved their quality.
The simplicity of CANEA ONE has resulted in less frustration and more time for leadership and development. The outcome is better control and availability of information, leading to improved quality, fewer problems and substantially reduced administrative costs, moreover, saving 90% of administration time. The system’s also been part of the reason why MTR Stockholm was given the prestigious “Swedish Quality”-award.

MTR in Stockholm took over operation of underground traffic in 2009. With 3000 employees, MTR needed a system to coordinate and control the joint working methods and to share information in a simple and smart way. Following an evaluation of the systems on the market, the company chose CANEA ONE. The main reason why CANEA ONE was chosen was because the system could handle documents, projects, processes and cases fully integrated into a single system.

Continuous improvements, flexibility, ease of use and maintain saves time and money.
Today, the company has grown to around 4500 employees using the document and workflow system. With the help of the document management system, all processes and documents are promptly available to all employees, always being the latest valid version. CANEA ONE has organized all MTR’s procedures and checklists. Without an efficient document management system, MTR would never have succeeded so quickly – enough to get the Swedish Quality award in early 2015.

“CANEA ONE has organized all MTR’s procedures and checklists.

In just five years, the company has managed to live up to the high demands on both operational and quality work. In its explanation for the award, the jury said that MTR “has achieved in just a short time a well-establishment culture of improvement that permeates the entire company.”

Marie Hagberg, Quality and Environment Director at MTR Stockholm says:
– Case management is used for a number of things, including new appointments, which involves several departments. Once a new contract is signed, the next administrator automatically knows exactly what needs to be ordered in the form of, for example, computers and phones. Automating all cases in the system saves us around 90% of administration time.

“The simplicity of CANEA ONE involves less frustration and we will now have even more time for leadership and development.

MTR also uses CANEA ONE in projects. They use two different project models, and with the help of CANEA Project, both the work and who has access to project information is quality-assured, leading to better governance in the projects. – It’s easy to find the necessary documents and templates now. The senior management team and other stakeholders can see the status of various projects. Now we can follow the entire project process step by step and be sure that nothing is missed or skipped, Marie continues.

Expanded contract
In March 2015, MTR express started competing with the Swedish state-owned railway company SJ on the train line between Stockholm and Gothenburg. As a result, CANEA’s contract was expanded to MTR Nordic. Today, everyone working on the trains have direct access to MTR Nordic’s joint management system, with the help of CANEA ONE. MTR Express, using an iPad app, are using CANEA ONE to access the processes and documents needed onboard the trains. Information is easily available, easy to find and always up to date.
– With 1800 people on moving services, we use CANEA ONE in mobile applications. By using case flows, we can also see that our administrative processes will be shorter. The simplicity of CANEA ONE involves less frustration and we will now have even more time for leadership and development, concludes Marie.

CANEA ONE

The system with integrated management of strategies, projects, processes, cases and documents. CANEA ONE links the strategy together with day-to-day operations. A modular system in which each piece is created to provide the right support for your business. Quite simply effective business management.

FEATURES

• Easy to use interface and mobile app
• Flexible configuration
• Fully integrated with intranet and other systems
• Developed with latest web technologies
• Easy implementation
• Satisfied customers within all branches of industries
• Meet the standard ISO 9001:2015

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.