Case Study: How to reach world class with Canea Workflow

Husqvarna chose CANEA Workflow for case management after a comprehensive evaluation, that could improve their collaboration with their large number of suppliers.

Better structure and access

One of the major benefits with a global improvement tool is that Husqvarna can now create a better structure and a more uniform way of working. Suppliers are involved and integrated in Husqvarna processes, and they can deal with deviations and register actions directly in CANEA Workflow. The overview and follow up opportunities have improved. The management can make decisions on correct information and the employees have access to a knowledge database that is constantly extended.

“

We have been using CANEA to deploy executable and global processes, that now work the same regardless of country and site. We now get much better process compliance with predictable results that have a major impact on product quality and profitability. CANEA Workflow is the tool to use to use to bring your company to a world class level.

Jonas Wallman, Global Improvement Agent, SQA&D at Husqvarna.

Background

Husqvarna is a company founded in Sweden in the 1689. For decades, the company has had an acquisition strategy that has created sub optimized islands in the organization. Husqvarna started a global initiative to create uniform and optimized processes to further improve quality.

Jonas Wallman, Global Improvement Agent, SQA&D at Husqvarna, explains: “Husqvarna Group previously had many different ways of working and systems for managing different types of cases such as product deviations, supplier deviations and customer complaints. There was a major need for a case management system that took an overall approach and facilitated management globally and that in the long term would capture the entire value chain. We named the project, and later the system, to CHANGEit. The true effects are increased traceability, quicker reactions and, as an end result, better quality. In addition, we obtained a uniform global way of working and a reduced number of IT systems. In other words, a better business with reduced friction and more satisfied suppliers and customers!”

About Husqvarna

Husqvarna Group is a world leading producer of outdoor power products including chainsaws, trimmers, robotic lawn mowers and garden tractors.

The Group is also the European leader in garden watering products and a world leader in cutting equipment and diamond tools for the construction and stone industries.

The Group’s products and solutions are sold under brands including Husqvarna, Gardena, McCulloch, Poulan Pro, Weed Eater, Flymo, Zenoah and Diamant Boart via dealers and retailers to end customers in more than 100 countries. Net sales in 2014 amounted to SEK 33 billion, and the Group had more than 14,000 employees in 40 countries.

Procurement & introduction

The procurement of the case management system began in spring 2010 and Husqvarna carried out careful evaluation of the leading suppliers on the market. A requirement specification was developed, with requirements for items such as user-friendliness, flexibility, development potential and IT platforms. After a long evaluation and selection process CANEA Workflow was chosen as the solution meet all their requirements.

“CANEA Workflow had a flexibility in its design and configuration that few other systems could demonstrate. The shortcomings that we saw in the system have now been solved by CANEA in a brilliant manner and the graphical interface allow us to configure processes ourselves so that the system supports these perfectly – today and in the future”, says Jonas Wallman.

The introduction of CANEA Workflow began in autumn 2010. The first step was the process for production deviations which is currently only in Husqvarna. The implementation of the flow for supplier deviations began in May 2011 and has been rolled-out to 23 factories across the world and to thousands of suppliers.

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Get a quick overview so you can spend your time improving your processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

CANEA Process is a tool that allows you to model and share business processes in an easy-to-use graphical web interface.

Seeing is understanding

Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.

Living processes

Identifying working methods while making it easy to update is the basis for continuous improvement of processes.

Create a complete picture

Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.

CANEA Workflow is an IT solution that automates, quality-assures and speeds up administrative workflow processes.

You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system. 

Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.

By creating executable processes in CANEA Workflow, you get both better control of the situation and smoother processing.

Streamlining the work

Ensure compliance and that handovers are done correctly and with the right information.

Correct decision support

You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.

Improve processes continuously

Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.

A document management system without complicated folder structures.

CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.

Maximum availability
Search and find information quickly based on what you need, not where it is stored.

High security
Ensure accuracy, changes and access to all information – with high traceability.

Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.

CANEA Document supports everything from production, publication and modification to archiving and deletion – with full traceability and version management.

CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!

You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.

Improve the performance of your project activities

CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.

CANEA Project shares all important project information with both internal and external members.

Let your project manager focus on management rather than administration and distribution of the information.

Gather all project information in one place and make it available to both internal and external members.

Helps you with prioritization of projects, resource management and analysis of portfolios and programs.

Make reality of the strategy

CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise! 

CANEA Strategy ensures and provides support throughout the entire journey from strategy to execution.

Create a shared understanding of the strategy, the goal to achieve and how.

Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.

Creates a clear common thread from the strategy to project, initiatives and actions.