Knowledge is the lifeblood of your organisation

Discover 3 ways Knowledge Management empowers the use of YOUR organisation’s most valuable resource

What is the lifeblood of your organization?   Can you answer in one word?

Some would say their “employees” are the most vital to the life and health of their organisation. Others might suggest their “customers” or “customer service” are the keys to their survival. Still, others might offer “cash flow” as what’s needed to keep their organisation alive and functioning well.

Truth is, the lifeblood and most valuable resource of your organisation is knowledge.

Knowledge, or the intellectual knowing and understanding of a matter, is what sets your organisation apart from all the rest and gives value to the products and services you offer in the marketplace.

But knowledge doesn’t grow on trees.

You can’t manufacture knowledge the way you would a car’s alloy wheel or a glass light bulb. Knowledge resides within people — your current and future employees need this knowledge to accomplish needed tasks.

Universal Knowledge, a KPS flagship knowledge management system, uses “Natural Language Processing” and “Fragment Technology Search Functionality” to enable knowledge sharing across an organisation’s entire information estate.

Universal Knowledge empowers your employees to share their knowledge with your entire organization in an efficient and secure manner.

Following are 3 ways Universal Knowledge empowers the use of your organisation’s most valuable resource — the collective knowledge of your employees.

1. Fosters a Culture of Knowledge Sharing Within Your Organisation

Think of it this way.

Your organisation represents a living entity. And the knowledge that flows within it represents its lifeblood. In order for your organisation to benefit from the collective knowledge at its disposal, it must be circulated.

Daniel Barris, one of the world’s leading technology forecasters and innovation experts, suggests…

“To make knowledge sharing work, you needto engage in a process I call “knowledge pull,” where you create a shared understanding of what knowledge is, and then pull the knowledge from them.

First, realise that all knowledge needs both context and content. For example, a good storyteller can’t just give you the punch line. They have to set it up first by giving you context—the punch line that follows is the content. The same is true with your knowledge pull approach. You have to get people to share the context before the content has any meaning.

Universal Knowledge provides your employee’s the opportunity to share both the context and content of their knowledge with your organisation at the moment of the highest clarity. Whether in the office or on the road, Universal Knowledge’s mobile capabilities empower your staff to contribute to the growth of your organisation when and where relevant topics of interest come to mind.

2. Provides Focused Refinement of Knowledge Transferred

Knowledge can be shared with your organisation via Universal Knowledge, ensuring the curation process is mapped according to YOUR vetting processes. This ensures that all submissions are accurate and compliant before they are deployed for use throughout your information estate.

Think of it as a blood transfusion.

You’d never transfer the blood of a donor directly into the veins of a patient without first making sure that it’s clean and compatible with the recipient’s blood type.

So too with the transference of your employees’ knowledge into the heart of your organisation — it must first be confirmed true. Universal Knowledge allows you to ensure all relevant review and approval processes are adhered to by providing central and automated alerts.

Additionally, ideas shared may require ongoing ideation before they are considered ready for deployment. Such collaboration can also be done through Universal Software.

3. Deliver Timely and Accurate Information Where It’s Needed Most

When infection occurs within the body, white blood cells rush to the area to fight it. Similarly, when the body is cut or damaged in some way, platelets amass to form a protective scab over the wound.

Universal Knowledge delivers timely and accurate information when and where it’s needed most.

Never again, should new hires or inexperienced staff feel unsure of the answers they give when asked questions related to your organisation. Universal Knowledge is there to support them every step of the way.

Consider how Indiana University Health chose Universal’s Knowledge Management System to improve its customer service. As their case study relates…

“Universal knowledge, a KPS knowledge management solution, was chosen due to its ability to capture and maintain up-to-date information, with a powerful natural language search and fragment technology enabling representatives to find up-to-date clinic and physician information at the touch of a button.”

To know what such empowerment feels like, just imagine yourself driving in a city where you’ve never gone before. You’re nervous. But you have a GPS on your phone and as long as your phone remains charged, you’re good. You don’t have to worry about getting lost at all because your GPS feeds you the directions when and where you need them. At your moment of greatest need, you have nothing to worry about because your GPS keeps you on track.

So it is Universal Knowledge, that it keeps you on track when relating your organization’s knowledge and content to others.

Summary

To summarise, your organisation’s knowledge gives you an edge and makes you unique in your approach to solving complex problems.

The knowledge that flows within your organization represents its lifeblood. In order for your organisation to benefit from the collective knowledge at its disposal, it must be circulated.

There are 3 ways Universal Knowledge empowers the use of the collective knowledge of your employees.

  1. Fosters a Culture of Knowledge Sharing Within Your Organization
  2. Provides Focused Refinement of Knowledge Transferred
  3. Delivers Timely and Accurate Information Where It’s Needed Most

Knowledge Management Software provides organisations the ability to share, refine and deploy knowledge assets throughout their entire knowledge estate.

If you would like more information about this powerful software solution, please contact us. 

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