
A Knowledge Economy – What is the market value of your business’ knowledge?
Have you ever lost your phone or a hard drive with all your information? Imagine what would happen if this happened to all of your
Have you ever lost your phone or a hard drive with all your information? Imagine what would happen if this happened to all of your
What are the key trends when customers choose service channel? Working with ContactBabel the contract centre research specialist we have collected information about service channel
A common need in contact centre operations that focus on providing detailed information and advice is READY ACCESS to the organisations knowledge base. However information
Can the Financial Service Sector and in particular Banks build customers loyalty and restore the trust we used to have in our financial institutions by increasing their customer services
Contents 1) Introduction 2) Forums As A Tool To Begin The Process Of Knowledge Creation 3) Forums As A Tool To Discuss How To Improve
Many organisations have grown through being able to deliver an amazing customer experience. With growth comes volume which can lead to communication challenges.
Companies all across the globe are continuously increasing the number of different technologies that exist within their workplace, differing in both variety and complexity. These
There are many current trends in today’s Business Process Outsourcing (BPO) organisations all with a key aim to optimise operations for both themselves and their
Today there is an abundance in the variety of CRM systems available for organisations to purchase and implement within their environment. These environments are suitable
In our modern digital world, every single business, large or small, possesses a large amount of information and data, and with each passing day, the
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You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system.
Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.
Visualisation gives all employees an understanding of the organisation’s processes, activities, responsibilities and information flows.
Identifying working methods while making it easy to update is the basis for continuous improvement of processes.
Linking together documents, information and tools with clickable process maps create an intuitive and comprehensive management system.
You can easily define and set up processes according to your own needs using a convenient layout tool. In addition, since all types of workflow processes can be managed, you get all case management in one single system.
Analyses, statistics and reports give you an unbeatable overview with real-time status and division of responsibility. Nothing has to fall through the cracks anymore and you always have an accurate and up-to-date base for decision-making.
Ensure compliance and that handovers are done correctly and with the right information.
You get an unbeatable overview of the processes in real time, with both clear reports and clear diagrams.
Our process support can be constantly adapted to changing needs and requirements. In this way, we give you the best possible conditions for your daily work.
CANEA Document combines simple and intuitive search features with powerful features for managing documents from a life cycle perspective.
Maximum availability
Search and find information quickly based on what you need, not where it is stored.
High security
Ensure accuracy, changes and access to all information – with high traceability.
Fulfils requirements
Manage information according to standards, legislation and other requirements for document management.
CANEA Document provides secure management of all types of documents – in one place. Tagging the information with metadata creates a virtual, multidimensional folder structure. This means that a document appears in multiple locations at the same time, with authorisation-controlled access. The right information in the right place for the right users at the right time!
You can usefully add your company’s process-oriented management system to CANEA Document. All production and distribution of documents is quality-assured and streamlined. In addition, your employees always have access to the most up-to-date version of the documents – directly via intranet, tablets and mobile phones.
CANEA Project is a comprehensive project tool with integrated support for all types of projects and parties– such as management, resource owners, clients, project managers and project participants. CANEA Project gives you an excellent overview of your entire project portfolio, including profitability and status, making it easier to prioritize and make decisions.
Let your project manager focus on management rather than administration and distribution of the information.
Gather all project information in one place and make it available to both internal and external members.
Helps you with prioritization of projects, resource management and analysis of portfolios and programs.
CANEA Strategy makes it possible for organisations of all sizes to create a unique common thread from the strategic work to the daily operations. We do not just provide performance management tools but rather a completely new generation of IT support for strategy activation. The system guarantees and provides support throughout the chain from strategy to execution. You get no results without action. CANEA Strategy makes it possible in practise!
Create a shared understanding of the strategy, the goal to achieve and how.
Gives management an unbeatable overview of what’s happening, how it’s progressing, and why.
Creates a clear common thread from the strategy to project, initiatives and actions.