The KPS Self Service Knowledge Management System will increase productivity, reduce operational costs and provides a more extensive customer service offering.
Save time and resources by creating a seamless interface between our web self-service knowledge management system and your company website or service desk self-service tool to improve your 24/7 customer experience.
The benefits of a Web Self Service Solutions include:
Provide your customers with a web self service help desk that serves their requirements around the clock
By allowing your customers to venture down the self-service desk avenue a significant volume of unnecessary customer calls is deflected.
Natural language search technology powered by a self-learning system ensures that the right answer is given at the right time.
A comprehensive web self-service solution at the heart of customer service operations ensures that customer service is never compromised.
Providing the right answer at the right time via the most convenient route enables industry-leading customer service