In many organisations, it’s up to each department to source and implement software, tools and systems to achieve their own KPIs. As your business grows over time and the tools develop and change, you’ll find that your business might be using and paying thousands for software licences and subscriptions. Because your teams are working in silos, you may be paying for 2 or more systems that offer the exact same functions. Another common issue is that your employee and customer data is managed across 5-6 different platforms.
Content and data management is not about managing knowledge for knowledge’s sake. The overall objective is to create value, leverage and refine the business’s information assets to meet organisational goals.
When implementing ECM (Enterprise Content Management) solutions we consider the following dimensions:
An ECM strategy must align with your business strategy. The objective is to manage, share and create relevant knowledge assets that will help meet tactical and strategic requirements.
Organisational culture influences the way people interact and the resistance they will have towards certain changes. Culture also affects the context within how content is created and stored, and ultimately the way they share (or the way they do not share) information.
It is essential to assess, consider, implement and/or integrate the right environments, software and systems to ensure a successful ECM solution. Lastly and most importantly the business must implement the right processes for teams to create a collective habitual drive towards central content management.
Management & Leadership:
Successful Enterprise Content Management requires committed and experienced leadership at all levels, across all departments. There are a wide variety of ECM-related roles that your business may need, which can be identified and suggested by experts in this field.
A thorough assessment needs to be done to identify all the sources and systems of your current organisational content. A successful ECM Ecosystem is only possible when an organisation’s systems, tools and technologies are properly designed and implemented. An expert can provide guidance on which tools could migrate and which can integrate to provide
Long-term support to implement and sustain ECM initiatives may be costly to implement (both from the perspective of time and money), and often does not have a directly visible return on investment.
Third-party specialists in ECM can assist your teams in successfully implementing centralised solutions. With buy-in and full support from your top management, we can provide guidance and support to help you build a knowledge-sharing company culture. This will eliminate the risk of such projects to fail or get delayed due to staff turnover.
Schedule a meeting with our team and transform your systems into a profitable, information ecosystem.